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We recently flew to Chengdu with Sichuan Airlines Melbourne Office in Australia to provide top-tier customer service for our multi-generational family trip. Traveling with grandparents and children can be stressful, but their support made a world of difference. They helped us coordinate our entire itinerary, ensuring seat assignments were grouped together and special meal preferences were catered for. We were especially grateful for their help arranging wheelchair assistance for my father. It was handled with care and dignity, and they kept us informed at every step. When we had issues with our passports needing additional verification, the office staff walked us through the process and reassured us until everything was cleared. They even followed up to confirm everything had been finalized, showing how much they cared about our travel experience. From start to finish, the Melbourne office team was friendly, proactive, and efficient. They turned what could have been a complicated journey into a smooth and joyful one. It’s rare to find such personalized service these days, and we truly appreciated it. Sichuan Airlines has earned our loyalty, and we credit their Melbourne Office for making our travel experience so positive.