Discussions

Air Arabia Chittagong Office does not maintain a dedicated customer service, operating its services in Bangladesh through a streamlined digital-first model consistent with its low-cost carrier strategy. Travelers in Chittagong can book flights, manage reservations, and access customer support exclusively through Air Arabia’s official website and mobile application. While the airline primarily operates from Hazrat Shahjalal International Airport (DAC) in Dhaka, it serves the Chittagong market through its domestic connectivity and road transport links to the capital. For airport-specific assistance—including check-in, baggage drop, and boarding inquiries—passengers traveling from Dhaka can approach the Air Arabia counters at DAC, which are staffed by authorized ground handling agents. This operational approach allows the airline to maintain its competitive fare structure by minimizing overhead costs, while still providing access to its network for residents of Chittagong and southeastern Bangladesh. Though no physical office exists in Chittagong for walk-in consultations, Air Arabia’s robust online platform and customer service channels effectively address passenger needs, from flight changes to special assistance requests. This digital-focused strategy enables the carrier to offer affordable travel options while connecting Bangladeshi travelers to its expanding network across the Middle East and beyond without the expense of maintaining multiple administrative offices within the country.