Discussions

Pegasus Airlines Dubai Office in United Arab Emirates does not operate a dedicated public office in Dubai for passenger services, as the carrier utilizes a digital-first, low-cost model that centralizes all customer interactions through its official channels. Travelers can manage all aspects of their journey—including bookings, check-in, and baggage services—via the Pegasus Airlines website or mobile app. The airline operates flights from Dubai International Airport (DXB) to its primary hub at Istanbul Sabiha Gökçen Airport (SAW), offering convenient connections across Turkey, Europe, the Middle East, and beyond. For airport-specific assistance, such as check-in or baggage drop, passengers can approach the Pegasus counters at DXB, which are staffed by contracted ground handling agents. While the airline maintains commercial and operational teams in the UAE to support partnerships and airport logistics, these are not public-facing. For customer inquiries, Pegasus provides global support through its online contact forms and call center. This efficient structure allows Pegasus to offer competitive fares while maintaining a strong presence in the key UAE market, connecting Dubai to its extensive network without the overhead of a physical sales office.